However, some antivirus software may incorrectly identify components within Xreveal as a threat. These warnings are a false positive.
Yes, an internet connection is not required if Xreveal can retrieve the disc key locally.
For Pro users, once you have inserted a disc, Xreveal will automatically save the disc key to the 'My Discs' local database, opening the disc again later will prioritize using the key in 'My Discs'.
Xreveal is sold as "try-before-you-buy" software, you can try most of it's functionality that is free. Please consider purchasing the software after you have used it carefully, and feel that it's perfect for you, and that it's helpful.
Pro users could submit metafile directly in software, or you can submit manually.
The generated metafile is in the %tmp%/Xreveal/ directory. When the Metafile submission dialog is closed, the generated metafile will be automatically deleted.
Pro users could submit the metafile directly in thesoftware, or you can submit manually.
A metafile is an encrypted jar file that contains information such as disc data snapshots, drive models, and software settings. It's used only by our developers to diagnose issues. We will not share any collected metafile files with third parties.
This issue is usually caused by antivirus software. If your computer has third-party antivirus software installed, try turning off the antivirus software and try again with Xreveal.
If still BSOD, please remove the disc in the drive and restart the computer.
If Windows can start successfully, please send the files in C:\Windows\Minidump\ to [email protected], thank you.
If still BSOD, please start Windows in Safe Mode, then delete C:\Windows\System32\xreveal.sys, restart computer. Send the files in C:\Windows\Minidump\ to [email protected], thank you.
Label: JFK Capacity: 46.4 GB (24369984 sectors) Timestamp: 2013-09-03 17:20:36 -07:00 Authoring: APPLICATION_ID BEE: 1 DiscID: F8B5C93800D376E080A4185685851D706F26BC2C AACS: 1.0 v36 BD+: 2013-09-09 VID: 95DABB96C6D0B5DF367E4D75F6C38F3B It's an incorrect VID! MK : 2F18B9DCE239C91D768EA692D1F7C22D VUK: 01DBFC5614896E2C54694B5D823B3B02 An incorrect VUK calculated from the incorrect VID. Retrieved keys from keydb.cfg. Verified keys failed! Please submit the metafile. Failed to open disc, error code: 1c00000.
Q: Why does this happen?
A: We guess it's caused by LibreDrive. LibreDrive will obfuscate VID. After the VID is obfuscated, other APPs will get an incorrect VID by AACS-Auth even through AACS-Auth.
Solution:
If you don't want to uninstall Xreveal, you can click Settings - About - Unregister.
Double-check the email address you entered when you paid, and make sure it is correct. If you paid with PayPal to check the email address associated with PayPal, in case they are different.
Check your email Spam or Junk folders. Sometimes the license key email is marked as Spam.
If after 15 minutes you still have not received the key email please contact [email protected], we will be happy to resend your license key.
If you still haven't received a reply in one working day, maybe your mailbox has blocked the emails we sent. We suggest you use another e-mail to contact us.
One single-user license can only be used on up to three computers. You can uninstall Xreveal to deactivate on the old computer. If you don't want to uninstall Xreveal, you can click Settings - About - Unregister. Then register on the new computer.
Reasons for key blacklisting: